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About Us

Why Choose Us?

We believe life is a property journey… our purpose is to take you every step of the way with passion, honesty and expertise.  Our core values run through every aspect of our business, from first contact, right through to picking up those keys!

Grisdales is the ‘one stop shop’ whether you are a buyer, seller, landlord or tenant.  We have an excellent reputation in West Cumbria and feedback from our client’s say they find us not only professional and knowledgeable, but also friendly and enthusiastic.  We take the time to understand your needs and love nothing more than helping you move on with your property journey.  Open 7 days a week, we are always here for you.

Take a look at our Testimonials


Our People

Our staff are our biggest asset… we take care of them and they take care of you.  We aim to stand out from the crowd, whilst remaining professional and honourable in everything we do, never cutting corners and always putting our customers first.  We have a great reputation, but are never complacent and constantly strive to deliver service above and beyond your expectations, whilst all the time, seeking to provide unique offerings that set us apart from our competition.

We are here to help and our dedicated teams, in each of our offices are on hand to get the job done with expertise and care.


Director Rachel Ritson
Director Rachel Ritson

Rachel Ritson – Managing Director

01946 693931 Ext 213

Rachel best describes her role as being the captain of the ship!  She makes sure the company is heading in the right direction, at the right speed and adjusting the coordinates as and when necessary.  Day to day work involves making sure our brand, systems and people are all working cohesively and in line with our company culture and values.  Her main priority is to ensure staff are engaged and enjoying their work, as happy staff means happy clients.

Prior to joining Grisdales, Rachel had her own accounts business working for a number of local companies, providing accounts and management information.  Before moving up to West Cumbria in 1996, Rachel worked for the international company Dupont, as part of the management accounts team in a litho plate manufacturing business.

Rachel joined Grisdales in 2000 as a part time accounts manager.  As the business grew so did her responsibilities, becoming more involved in the strategy of the firm and business infrastructure.  Over the years her day to day became heavily estate agency orientated.  By the end of 2014 Rachel was solely managing the business and became full owner in 2016.  Rachel is a member of the Association of Residential Lettings Agents, has qualifications in management having carried out the Women in Cumbria Taking The Lead programme, alongside a Level 4 qualification in Business Management. Rachel is continually developing and has been a member of The Property Academy since 2013, this included being part of the highly esteemed Leadership Summit programme in 2016 - Leadership Summit

Having three children, three step children, and two grandchildren, Rachel has a busy home life and loves nothing more than having everyone round for lots of craic!  She also loves to keep fit, running and walking the fells, and of course time with her husband Neil on weekends away to chill out and relax!

Photo taken in the middle of Challoner Street, Cockermouth

Head of Sales Lynne Atkinson
Head of Sales Lynne Atkinson

Lynne Atkinson – Head of Sales

01900 829977 ext 305

Lynne wears two hats! In her Head of Sales role, she supports Rachel in contributing to the overall strategic direction of the company, especially in respect of Sales.  Her other role is Branch Manager at the Cockermouth Office, Managing a team of 10 staff across both sales and lettings.

Lynne has had quite a variety of jobs since leaving school many years ago.  Her first job was in a bank, followed by stints at a secondary school and college.  She then worked for Outward Bound and the Forestry Commission, before entering the world of estate agency back in 2007!  Lynne has been with Grisdales since 2012, initially as Valuer at Cockermouth, Branch Manager at Whitehaven then back to Cockermouth. She was appointed Head of Sales a couple of years ago.  She is a member of the NAEA and of The Property Academy.

Lynne is originally from Manchester, but has lived in Cumbria for 17 years. She is married to a Forest Manager and has two grown up children, who both live away, but she has a motley collection of pets, which comprises 3 hens, 2 miniature Shetland ponies, 2 cats and 2 dogs – a Patterdale terrier called Betty and a rescued mutt called Harry at their home close to Ennerdale Water.  Lynne has recently taken up running and finds it a perfect way to unwind and loves most sport, especially football…. her team?  Manchester United of course!

Photo taken in the middle of Market Place, Whitehaven

Business Support Manager Nina Moore
Business Support Manager Nina Moore

Nina Moore – Business Support Manager

01900 829977 ext 308

Nina’s areas of responsibility cover the company accounts, HR, Payroll, IT and systems administration, fleet and general administration

Her previous work experience varies, working in the Civil Service for DEFRA and the Ministry of Defence.  She has also worked for a small privately owned business and within her own family business; she’s also got a little bit of retail experience thrown in for variety.  All of Nina’s previous roles have been accounting based, within some additional tasks taking advantage of her versatility.

Her career with Grisdales began eight years ago, when she started working 3 days per week covering the accounting function, which has developed into the full-time position she now holds; which utilises many of her capabilities.

Nina likes a good walk, and she doesn’t mind where it is, but it helps if the dog can come too!  She also likes to try new experiences, including go karting, kite surfing and flying a gyrocopter… she’s even tried knitting!  Nina is currently studying with the Open University for her degree, which she hopes to finish within the next few years.  She has a husband, two children and a very large collie.

Photo taken outside the Black Bull, Cockermouth


Abbey Road Team Photo
Cockermouth is an ancient market town in the borough of Allerdale in Cumbria.  The town is situated on the edge of the western Lake District, providing easy access to some of the area’s most stunning and undiscovered scenery.  Birthplace to William and Dorothy Wordsworth, Cockermouth is a bustling little town with a vibrant market place and is well known for its many specialist and independent shops. Grisdales, Estate Agents is located on Main Street, in the heart of the town and the team look after many properties in the area surrounding Cockermouth and north to Aspatria.  You’ll find a hidden gem nearby, from a pretty Georgian town house, idyllic countryside cottage or a new build dream home – all on offer from Grisdales. Meet our friendly team in Cockermouth:
Lettings Manager Judith Cameron
Lettings Manager Judith Cameron

Judith Cameron – Lettings Manager

01900 829977 ext 303

Judith manages about 200 properties and is responsible for the day to day running of the lettings department in Cockermouth.  Judith says that the best part of her job is meeting new landlords, building a relationship with them and winning the instruction to let their property. She must have been in well over 1500 properties in her time!

Judith has had 30 years in the property industry, 20 of which with Grisdales.

She loves spending time with her family, especially at their caravan in Northumberland.   They love walking on the beaches with their Greyhound and building sandcastles.  Judith especially loves baking bread and always makes sure the family have good, healthy, home cooked food every day! She also loves swimming and kayaking, particularly in the local lakes!

Photo taken on the steps of Banks Court, Cockermouth

Senior Sales Negotiator Diane Clark
Senior Sales Negotiator Diane Clark

Diane Clark – Senior Sales Negotiator

01900 829977 ext 309

Diane’s role within Grisdales is to meet sales targets for the Cockermouth office and to ensure the smooth running of reception; including the marketing of properties once instructed and arranging and carrying out viewings. She is also responsible for taking and negotiating offers and sales and communication with customers during the conveyancing period.

Many years ago, Diane had a weekend job in the estate agency and then worked in retail for several years. She came back to agency almost 13 years ago and has enjoyed the challenges and variation that it offers; she likes how there is never a dull moment.

Diane is from the local area and lives in a village close to her family and friends, which is what she loves – its home! In her spare time, she likes being outside either gardening, walking or playing with her grandchildren.

Photo taken leaning on a bollard, Market Place, Cockermouth

Susan Taylor – Sales Negotiator

01900 829977 ext 301

Susan is the first point of contact for customers both in the office, on the phone and by email. She carries out sales viewings, negotiates offers and follows the sale through to completion.

Susan previously worked in hotel management for 8 years and before that worked on a campsite whilst she was still in school. She decided on a change in direction as hotel hours weren't very sociable and she wanted a change in direction...and she found herself with us!

Susan has quite a big family who keep her busy outside work.  She loves socialising with her friends who do "walk day Sunday" where they choose a different walk each week, normally ending up in a nice pub with a glass of red in her hand! Susan also loves getting glammed up for a night out, but at the same time loves nothing better than a duvet day with a good book and a log fire.

Photo taken on the steps of the Town Hall, Cockermouth

Robert Sunners - Sales Valuer

01900 829977 ext 311

Robert is responsible for visiting new properties to give vendors advice on marketing their homes. He also places new homes on the market; including taking photographs and measurements and drafting brochures.  He is responsible for reviewing property marketing progress and securing price reductions where appropriate.

I have worked in retail for 13 years since leaving full time education in a variety of roles, mostly in management.

I live with my wife and young daughter in Cockermouth where I have lived nearly all of my life.  Most of my time is dedicated to my family and home but I also enjoy running, reading and sport.  In my youth, my Dad and I spent many hours exploring The Fells and I intend to get out on them more in the future.

Photo taken All Saints Church Rooms, Cockermouth

Destiny Michael, Sales Negotiator/Trainee Valuer

01900 849977 Ext 313

Since leaving school Destiny worked in restaurants and shops working her way up to Management and Business Administration in the Civil Service.  From there she decided she wanted a change of career and is very pleased to now work with Grisdales Estate Agents.

Destiny comes from a large family who mostly live in Cockermouth and she loves spending time with them, her partner and her dog, a beagle called Buddy.  They enjoy long walks together, trying new foods, chilling with friends at home and going out and about.

Photo taken Harris Park, Cockermouth

Lettings Negotiator Alison Scurr
Lettings Negotiator Alison Scurr

Alison Scurr – Lettings Negotiator

01900 829977 ext 302

Alison is one of the first points of contact in the office for customers; she arranges viewings, which she then follows up and processes applications. She is responsible for drawing up tenancy agreements and all the relevant documentation.

After graduating from University, Alison decided not to pursue teaching, but instead fell into a career in retail. Throughout her working life, Alison has predominantly worked in customer service roles, from banking to retail or recruitment.

Alison lives in Workington, with her husband of 10 years and their German Shorthaired Pointer dog - Kaiser. Kaiser is her main hobby outside of work, along with spinning at her local sports centre.

Photo taken in front of the Mayo Statue, Cockermouth

Thomas Scott, Property Portfolio Manager

0190849977 Ext 310

Tom's role is to handle maintenance issues, conducting check outs, inventories and inspections for our 200 Cockermouth properties.

He relocated from Edinburgh after two years in the property industry having studied at the University of Cumbria at Carlisle.

Tom now lives in Kendal in the South Lanes but originates from Newcastle upon Tyne. He is an avid golfer, but only during the summer months,  regularly plays 5-a-side football and of course supports Newcastle United.

Photo taken Harris Park, Cockermouth

Jacqui King – Property Management Accounts

01900 829977 ext 307

Jacqui is responsible for keeping accurate daily accounts for our three branches throughout West Cumbria, as well as dealing with general enquiries from landlords, tenants, contractors and work colleagues.

On leaving school, Jacqui trained to become a nurse and carried out her nursing role for eight years.  She then began working in an accounts role within a variety of establishments, before joining the Estate Agency business nine years ago where she carries out a specialised role within the Grisdales accounts department.

Jacqui’s hobbies include foreign travel, eating out and watching motor sports. She lives in West Cumbria and has three sons and a Bichon Frise dog.

Photo taken on the steps of the Town Hall, Cockermouth

Secretary Frances Kellar
Secretary Frances Kellar

Frances Kellar – Secretary

01900 829977 ext 306

Frances works as administrative support for the staff based in Cockermouth.

In 1976 she completed her London Chamber of Commerce Private Secretary Diploma. In 1996, Frances joined FirstGroup PLC as a secretary to the Property Manager, who then became a Board Director and they worked together for over 16 years - building a up a team from only 5 to almost 30 staff!  In 2013 she moved to Cockermouth and joined Grisdales, bringing almost 40 years’ experience to the company.

Frances is originally from the North East of England, she moved to Shetland and then to West Lothian.  When their children both settled in their own homes in the Isle of Mull, she and her husband decided, when the chance arose, to move to Cockermouth.  They now have regular visitors from all over the UK including the North East of England and the Isle of Mull.  Frances has joined the local book club, but sadly has not been able to find a fencing club to join - she would love to see if she can still do battle with a Foil or Epee!

Photo taken outside the old Police Station, Cockermouth

Alec Smith, Accounts/Administration Assistant

01900 849977 Ext 314

Alec's role is to assist the Business Support Manager with various aspect of the company's accounts as well as supporting the Cockermouth team with administrative work.

He worked as a lifeguard during 6th Form and after obtaining A levels began working as an Accounts Assistant at an accountancy firm in Carlisle.

Alex sings and plays guitar in an acoustic duo, lives in Egremont and enjoy getting out and about on his mountain bike.


Photo taken Harris Park, Cockermouth

Weekend Sales Receptionist Irene Teggart
Weekend Sales Receptionist Irene Teggart

Irene Teggart – Weekend Sales Receptionist

01900 829977 ext 301

Irene covers reception over the weekend.  A lot of her time is spent talking people to view properties.  When not out on viewings Irene helps customers wherever possible making appointments to views, supplying information, taking phone calls and obtaining feedback on viewings.

Irene joined HMRC after leaving school.  A job as an inspector of taxes took her to Manchester where she worked for the bulk of her 35 year career with HMRC.  She took early retirements to move ‘back home’ 5 years ago and has been a weekend receptionist for Grisdales for 3 years.

Irene is happiest when out walking her dog Meg; as long as it’s not raining!  She also enjoys holidays with her husband.  Whilst Meg can’t join them on their jaunts to far flung places she does go with them on UK breaks and this year will be her 3rd holidaying with them in France.

Photo taken in the middle of Old kings Arms Lane, Cockermouth


Whitehaven branch team photo
Often host to the Tall Ships, Whitehaven is a pretty harbour town on the west coast of Cumbria.  Historically the town was famous for mining and shipping, but now is a prime location for nearby Sellafield and the nuclear industry.  Whitehaven is a hub for tourists looking to explore the west coast of Cumbria.  A great place to live and work, with a variety of visitor attractions, local beauty spots or Georgian architecture, Whitehaven provides something for everyone. Only a stone’s throw away from the harbour, Grisdales Estate Agents is in the perfect location to help you find your dream home.  Whether you’re buying, selling, renting or letting the team will be on hand to help guide you through the process and with easy access to the office, online or on the phone we aim to provide the best service possible. Meet our knowledgeable team in Whitehaven:
Sales Manager Kay Dempsey
Sales Manager Kay Dempsey

Kay Dempsey – Sales Manager

01946 693931 Ext 214

Kay is responsible for ensuring the Sales Team perform to their best whilst also visiting new properties to give vendors advice on marketing their homes. She also places new homes on the market; including taking photographs and measurements and drafting brochures.  She is responsible for reviewing property marketing progress and securing price reductions where appropriate. What’s more; she draws up probate and landlord valuation reports, co-ordinates morning briefings, attends the sales steering committee and branch management meetings.

On leaving school, Kay worked in administration - moving to a position in the delivery of training when she was 20 years of age.  After having her family, she worked for 2 years in estate agency before returning to her training role, eventually becoming self-employed and delivering customer service training.  To supplement employment from her training business, Kay joined Grisdales in 2009 as weekend staff - taking some time off when Cockermouth was flooded.  She returned to Grisdales in 2010 as Lettings Negotiator and performed this task for 2 years before once again returning to a training contract.  She has been working as a Valuer since January 2015 and is now based at the Whitehaven office.

Kay has qualifications in management, coaching, training and development to Level 5 and has completed her Level 3 in Residential Sales through Property Kitemark.

Kay recently moved to Harrington and is enjoying walking along the coast and creating a new seaside garden.  In her spare time, she enjoys meditation, yoga, fitness, travel, reading and dance.  Kay is a mother and a ‘Young Nana’.

An interesting fact about Kay is that she has been in Che Guevara’s bedroom!

Photo taken by the side of The Toy Shop, Cockermouth

Lettings Manager Laura Watson
Lettings Manager Laura Watson

Laura Watson - Lettings Manager

01946 693931 ext 204

Laura is responsible for managing the Whitehaven Lettings Team and for carrying Grisdales rental valuations to bring in new business.

Laura worked at a local solicitor for 4 years as an Office Junior and in credit control role, before becoming a Legal Secretary.  Laura then took a four year career break to bring up her young family.

She started working at Grisdales in 2007 as a Weekend Receptionist in the Cockermouth office before moving over to the Whitehaven Office in the same role.  She then moved over to lettings as a Lettings Assistant and worked her way up to be Lettings Manager when her manager at the time decided on a change of career.   Laura says that she thoroughly enjoy her job as Lettings Manager as she learns something new each day and every day is completely different. She has a strong team working with her which gives her the confidence to go out a sell Grisdales’ services to the best of her ability.

Laura’s family is the most important part of her life; she has 3 children, 2 boys and a girl and a long term partner who she says has the ‘patience of a saint’.  Added into the mix is their crazy Shihtzu pup Ted.

Photo taken on the steps of Gough & Co, Whitehaven

staff member Lesley
staff member Lesley

Lesley Kenyon, Lettings Negotiator

01946 693931 - Ext 211

Lesley is one of the first points of contact in the office for customers; she arranges viewings, which she then follows up and processes lettings applications.

She previously worked at simplyco, progressing from front of house to sales and finally to accountant having studied and achieved Level 3 in Business and Administration as well as Level 3 of the Association of Accounting Technicians.

She live in Egremont with her partner Matthew, little girl Ella and thier black labrador, Benn.  She loves going to car meets/cruises with friends and going for walks with Ella and Benn. She also loves creating things with arts and crafts.

Photo taken St Nicholas Church Gardens, Whitehaven

Susan Jones, Sales Negotiator

01946 693931 - Ext 201

I have been in retail management for the last 8 years after Graduating in 2009 in Business Management and Applied Social Science, during this time starting a family. Joining Grisdales has given me the long awaited opportunity to pursue a challenging and rewarding career. I have a passion and drive for customer service and getting results.

I am from Whitehaven and having the Lakes on our doorstep makes me a happy girl. I'm married to a Whitehaven man who also shares the same outdoors interests as well as enjoying Rugby - although I think that came with signing on the dotted line when I married him.
We love spending our spare time as a family in the Lakes or attending rugby fixtures.

Photo taken St Nicholas Church Gardens, Whitehaven

Staff member Karen
Staff member Karen

Karen Couzens, Sales Negotiator/Trainee Valuer

01946 693939 - Ext 211

I have worked at a senior level in retail for the last seven years as a store manager and a business owner.  previously having over 15 years experience in the public sector.

I have been married for 28 years and have two sons aged 26 and 23.  I am passionate about dogs and have two labradoodles.  I am also a volunteer involved in the re-homing of rescue dogs from Spain to the UK.

Photo taken St Nicholas Church Gardens, Whitehaven

Property Portfolio Manager Catherine Phelan
Property Portfolio Manager Catherine Phelan

Catherine Phelan – Property Portfolio Manager

01946 693931 ext 212

In her role as Property Portfolio Manager, Catherine works closely with landlords and tenants.  She undertakes inventories and inspections when people let properties and carries out periodic property inspections.  Catherine also undertakes some computer data input when a new tenant moves into a property.

Her first ever job was working in Boots the Chemist, where she trained to be a Pharmacy Assistant. Catherine worked there for nearly 9 years, followed by a position in a doctor’s surgery as a receptionist.  She then moved to work at a local nuclear facility, where she worked in the drawing registry.  Catherine has had several admin roles, including working at Westlakes, where she was the Receptionist and dealt with sourcing houses to rent for the staff that came from abroad to work in the local area. This is where she got her first interest in Property and where she gained experience in dealing with checkout inspections.

Catherine started working for Grisdales in January 2016 as a Property Portfolio Manager and she is enjoying the challenge.

Catherine lives in Workington and she enjoys reading at night to relax and unwind after a busy day in the office. She loves to cook and enjoys many dishes from different countries and loves to try out new recipes.  Catherine used to play the guitar and the Irish tin whistle; her family comes from a musical background and used to sing altogether in the folk mass in Ireland.

Photo taken leaning on the harbourside railings, Whitehaven

Property Management Ailsa Gidney
Property Management Ailsa Gidney

Ailsa Gidney – Property Management

01946 693931 ext 203

Ailsa provides admin support to the lettings team in our Whitehaven office; providing high quality customer service to landlords, contractors & tenants.

Ailsa previously worked for a high street bank for 14 years and the local authority for years undertaking a variety of roles, before she joined Grisdales in 2012 in the lettings team.

Ailsa lives in West Cumbria and has 1 daughter.  In her spare time you can find her enjoying holidays abroad, in her garden or out and about walking.

Photo taken sat on the harbourside wall, Whitehaven

Property Management Andrea Moorby
Property Management Andrea Moorby

Andrea Moorby – Property Management

01946 693931 ext 203

Andrea’s role is in the refurbishment of sales and rental properties.  She deals with all aspects of repairs and liaises between landlords, tenants and contractors. Andrea also organises CP12’s to be carried out on all managed properties and carries out general admin duties.

After having her children, Andrea worked in retail for several years until she thought it was time for a change! She attended night classes and gained her qualifications in word processing, then applied for the weekend position at Grisdales Whitehaven office 12 years ago. Andrea’s role was in sales at that time and after a while she moved to lettings, which she has been in ever since.

Andrea is married with four children and three Jack Russell’s and currently lives at Moresby Parks. She loves walking their “fur-babies”, travel and all aspects of music (whether it be listening to or going to gigs), reading and socialising with her family and friends. Both Andrea’s husband and herself enjoy property development/refurbishment and always have a project on the go. Now, they are extending their own property, which they’re excited about!

Photo taken sat on the whale tail bench at the harbourside, Whitehaven

Lauren Ritson - Executive Assistant

01946 693931 - Ext 206

I am originally from Maryport however I now live in Workington with my soon to be husband and 3 year old daughter, who is full of life.  Most of my time is dedicated to my family, however I enjoy the occasional music concert, socialising with friends and crafting. I’ve taught myself to knit (however far from the professional) and have refurbished several small pieces of furniture.

I returned to college to study Business Management two years ago and I’m due to graduate soon.  Prior to this, I worked in the NHS as a receptionist, did 8 years in retail, briefly at Sellafield, done the occasional mystery shop and cleaned lodges in the Lake District.  Now I have finished my studies, I hope to be able to throw myself into revamping the stockpile of old furniture I have accumulated over the past 2 years.

Photo taken St Nicholas Church Gardens, Whitehaven

Lettings Negotiator Wendy Dixon
Lettings Negotiator Wendy Dixon

Wendy Dixon – Weekend Receptionist

01946 693931 ext 206

Wendy is the first point of contact in the office for customers at the weekend; she arranges viewings, which she then follows up and processes applications.

Wendy was educated locally and obtained several Certificates of Secondary Education, later gaining two O levels, a technical award in Information and Records Management, a Level Three NVQ in Business and Administration and a HNC in Business. She has a wide and varied employment background with lots of experience; she has been a hairstylist, a building society clerk, worked within the NHS as an HR administration assistant and PA to the Head of Midwifery and Maternity Ward, the Front of House Receptionist at a Local Mining Museum and was in retail store management for Woolworths for eleven years. She has also held various roles within Grisdales.

Wendy’s hobbies include reading James Patterson, Stephen King and any classic novels over and over! She loves to walk out on the fells with her husband and Lakeland Terrier, Oscar, when her arthritis permits!  Wendy spends a lot of her spare time with her family and friends and loves to socialise, just as much as she enjoys her own company. She was born at Kells, raised on Bransty, lived at Lowca and now lives in Hensingham. Wendy has great local knowledge and is very passionate about all things Whitehaven and very proud of our “la’al” quaint gem of a town.

Photo taken outside the steps of 14 Church Street, Whitehaven


Workington is an ancient and industrial town and is the main shopping centre for West Cumbria.  Once a major industrial town and port, Workington was famous for its iron and steel manufacture, but has since diversified to become the hub of west Cumbria.  With many retail outlets and things to do, Whitehaven is an excellent base for exploring the beautiful coastline of Cumbria. Located in the centre of the hustle and bustle of the town, Grisdales Estate Agents in Workington has many properties available to suit all budgets.  Whether you’re a first time buyer looking to get your foot on the ladder, searching for an investment property or looking to rent, the team at Grisdales can help you find the perfect match. Meet our dedicated team in Workington:
Branch Manager Clare Walker
Branch Manager Clare Walker

Clare Walker - Branch Manager

01900 605544 ext 331

Clare’s primary role is to ensure the smooth running of the Workington Office in both the Lettings and Sales sections.

She has worked for Grisdales for six and a half years, starting as a Lettings Negotiator and progressing to Lettings Manager in 2010. Prior to this she worked for HMRC and in the past has worked as a Mortgage Advisor in both a building society and an estate agent. Clare has a HND in Business Studies and has passed the NFOPP level 3 award in Residential Letting and Property Management.

Clare lives in Workington with her husband and they have a dog and two cats. She is a motor sport fan and has named her cats after her favourite Moto GP rider – which causes her husband much embarrassment at the vets! Clare has recently found a new hobby/obsession in running, which she does with a running club in Cockermouth.

Photo taken waiting for an ice cream at Washington Square, Workington

Senior Sales Valuer Laura Weir
Senior Sales Valuer Laura Weir

Laura Weir – Senior Sales Valuer

01900 605544 ext 336

Laura is responsible for visiting new properties to give vendors advice on marketing their homes. She also places new homes on the market; including taking photographs and measurements and drafting brochures.  She is responsible for reviewing property marketing progress and securing price reductions where appropriate. What’s more; she draws up probate and landlord valuation reports, is occasional cover for the front office negotiating team and she also attends the sales steering committee meetings.

Laura has been with Grisdales for several years in many roles and has enjoyed all she has done. She started her career in banking, but was also a dental receptionist for ten years – so her career history is varied! She has a Level 3 ILM (Institute of Learning and Management) in Management and is a people person – dealing with people is what she does best!

Laura has lived in Workington for almost five years, she has two grown up children and two grandsons, all whom she enjoys spending time with! For Laura, nothing beats running around Whinlatter Forest with small children (releasing your inner child!). She also loves socialising, restaurants, cooking, city breaks at the weekend and she loves holidays (the hotter and sunnier the better!) Laura also loves visiting the South of England where the rest of her family live. Since she was 20, she has had approximately 30 different homes, so we think she is well qualified for her job!

Photo taken outside the old jailhouse, Workington

Sales Negotiator Helen Robinson
Sales Negotiator Helen Robinson

Helen Robinson – Sales Negotiator

01900 605544 ext 334

Helen’s role in the business includes arranging and carrying out viewings, negotiating and agreeing sales, sales progression with solicitors and communicating between vendors and purchasers.

She has worked at Grisdales for 14 months as a Sales Negotiator; which was a complete change of career for Helen, who previously had been a Police Officer with Cumbria Constabulary for 11 years! She has tried many different avenues and has picked up various qualifications along the way, including a BTEC Diploma in Tourism, a NVQ 2 in Business Administration and an NVQ in Beauty Therapy – to name a few!

Helen lives in Seaton, Workington, with her partner, their three children and their much-loved family dog. With the little time they have between work and home life, they enjoy walking and trips on their family’s boat. Helen and her partner try to get away for the odd night, every now and then, and really enjoy splashing out on a relaxing break in some of the Lake Districts lovely hotels.

Photo taken by the fruit market, Pow Street, Workington

Gillian James – Property Portfolio Manager

01900 829977 ext 310

Gillian is part of the lettings team at Workington.  She is involved in tenancies from start to finish, dealing with inventories and utility companies before the tenancy starts.  She is also responsible for property inspections and any maintenance; from repairs and refurbishment to arranging safety checks. Gillian is also responsible for checkouts when a tenancy ends.

Gillian is a jack of all trades and can turn her hand to anything! She studied languages at University and put this to good use during five years she spent in Germany.  She has since worked in the automotive industry, as a support worker for clients with mental health issues and now the estate agency - to mention a few!

Gillian lives in Workington with her partner Carl and daughter Lily, they have 2 cats Henry and Max. She has travelled the world with her work but has ended up back where she started! A highlight being that she has been lucky enough to see the Bolshoi Ballet in the Bolshoi Theatre in Moscow! Gillian has a heart condition, which has completely changed her way of life. Before she became ill, she cycled every day, played competitive netball for a local team and was so involved in yoga that she was training to become an instructor. She often struggles with the restrictions that are now imposed on her but tries to lead as normal a life as possible.

Photo taken stood on Millers Bridge, Cockermouth

Secretary Susan Janulis
Secretary Susan Janulis

Susan Janulis – Secretary

01900 605544 ext 335

Susan’s role at Grisdales is as Secretarial/ Administration support for the Lettings and Sales Teams.

She has spent 15 years working for a local aluminium extrusion company, gaining varied office experience and holding a senior secretarial position. Susan has also worked within healthcare for 22 years, in a local GP practice as Medical Secretary, followed by Practice Management. She joined our happy Grisdales team 3 years ago to reduce her working hours.

Susan lives in High Harrington with her husband, she has two sons and a border terrier dog. She enjoys being a member of St Mary’s Church in Harrington, helping with local clubs and social groups. She is often found out walking and enjoys craft hobbies.

Photo taken by the sculpture, Washington Square, Workington

Sandra Dempsey, Sales Receptionist

01900 605544 - Ext 334

I previously working in PR for the nuclear industry before joining Cumbria Police in 1994 and spent 22 years as a Police Officer in a variety of roles particularly community policing, schools liaison and training.

I live in Asby with my husband Chris. We have two children, Heather, now away at University, and Nathaniel. They have both kept us very busy over the years! We have three labradoodles and very much enjoy country walks with them come rain, hail or shine. I love to cook and bake and also to eat! so it's fortunate that I enjoy exercise and go to regular classes to try and keep fit.

Photo taken St Nicholas Church Gardens, Whitehaven

Weekend Sales Receptionist Gillian Montgomery
Weekend Sales Receptionist Gillian Montgomery

Gillian Montgomery – Weekend Sales Receptionist

01900 605544 ext 334

Gillian has 27 years’ experience in the Residential Property Market.

Photo taken leaning on the walls of St John’s Church, Workington

New Homes

Eileen Fisher - New Homes Sales Advisor

The Meadows – Marketing Suite 01946 834032 / 07748 673111

Eileen is based at the Marketing Suite in High Harrington and is responsible for the sale of 80 properties which are under construction. (Grisdales being the selling agents for Washington Homes Ltd.)  Eileen moved there in August 2016 having spent nearly 3 years on site at Woodville Park in Cockermouth where 85 properties were built, with a further 15 at Moor Park Cockermouth.

Eileen has worked in retail selling food, DIY products (from screws to u-bends) and fancy goods.  Working in a DIY store has given Eileen an insight into house building, which she finds is useful as she is regularly asked about house construction and the finer details! Previously, Eileen also worked in the hospitality sector as assistant manager in a 3* hotel for 10 years before starting work for Grisdales over 6 years ago

Eileen lives in Cockermouth and has 2 grown up sons, the eldest lives locally and the younger in South Wales where she now has a grandson who was born in 2016.  She hopes that this year she will be able to visit them more.

Photo taken by the sculpture Washington Square, Workington


Lewis Morgan, Mortgage & Protection Adviser

Lewis is born and bred in Cockermouth, and recently bought a new build property using the Help to Buy Scheme and can often be found in his hot tub relaxing after a hard day in the office! He also loves foreign holidays and tries to get away to the sun at least 3 times a year. He enjoys weekends away and socialising with friends.

Lewis has worked across West Cumbria in banking, mortgage lending & protection for 11 years. He holds the industry qualification Certificate in Mortgage Advice & Practice (CeMAP). He also spent a period in the automotive industry before returning to Mortgage & Protection with Grisdales. The appeal of this role is he access to a large number of lenders and protection providers rather than being restricted to one.

Photo taken in Harris Park, Cockermouth.