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Meet the Team

Our Managing Director

Rachel Ritson is the captain of the ship!  She makes sure the company is heading in the right direction, at the right speed and adjusting the coordinates as and when necessary.  Responsible for the strategy and direction of the company, day to day work involves ensuring our people, systems and brand are working cohesively and aligned with our culture and company values of passion, honesty, expertise, consideration and potential.

Our New Business Team

Team

Lesley Daly Lead Generation Manager

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Meet Lesley, a valued member of the Grisdales team since 2017. She started as a Weekend Receptionist after taking a short break following the birth of her daughter. Since then, Lesley's dedication and hard work have led her to progress within the company.

Currently, Lesley holds the position of Lead Generation Manager, overseeing the areas of Whitehaven, Workington, and their surroundings. Her role involves identifying potential leads and opportunities to support the growth of our business.

With a background in customer service and sales, Lesley has honed her skills over the years. Prior to joining Grisdales, she spent five years as a Client Services Advisor, eventually transitioning into a Client Accountant role.

Outside of work, Lesley enjoys spending time with her family. She lives in Whitehaven with her husband Andrew and their daughter Ella Amelia-Lilly. On weekends, they are joined by Lesley's stepdaughter, Emma Louise. In her free time, Lesley's passion for cars takes centre stage and she can often be found attending the latest car shows.

Find Lesley on LinkedIn.

Team

Laura Weir Property Marketing Manager

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Meet Laura, our Property Marketing Manager!

Laura's main role is to help our clients achieve their property goals by ensuring a profitable and smooth sale. She's the go-to person for valuable advice on how to market your home effectively and get the best price. From developing a personalised marketing strategy to arranging stunning photos and brochures, Laura will make sure your property stands out and attracts potential buyers. While our Client Services Team handles viewings and offers, Laura keeps a close eye on your property's marketing progress to ensure things are moving forward. She also provides professional property valuations for probate and inheritance tax purposes.

Before joining us, Laura had a career background in banking and dental nursing. Her Level 3 ILM certification in Management and her natural people skills make her a superstar when it comes to connecting with others. Plus, with around 30 different homes under her belt since she was 20, she knows a thing or two about the property market!

Originally from the South of England, Laura has called Workington home for quite some time. But she's always up for visiting her family and friends down south. When she's not hard at work, you'll find Laura having a blast running around Whinlatter Forest with her two grandsons, embracing her inner child. She's also a social butterfly who loves dining out, cooking, and going on exciting adventures. Whether it's a quick city break or a sun-soaked getaway, Laura has a passion for exploring new places.

Team

Judith Cameron MARLA Property Marketing Manager

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Meet Judith, our longest-serving team member who has been with Grisdales since we opened our doors in 1997.

With decades of experience in sales and lettings, Judith brings a wealth of knowledge and expertise to her role. She takes great pride in delivering first-class customer care, combining professionalism with a personable approach. By engaging in meaningful conversations, Judith strives to understand your unique needs and collaborates closely with you to develop the best strategy for selling or letting your home within your desired timeframe. With integrity, expertise, and efficiency, Judith ensures a seamless experience for her clients.

As a member of the Association of Residential Letting Agents (MARLA), Judith stays up-to-date with industry standards and best practices.

Outside of work, Judith embraces an active outdoor lifestyle. She enjoys paddleboarding on local lakes, exploring the fells with her family, and indulging in her true passion for cold water swimming. In fact, she even holds a gold medal from the Scottish Winter Swimming Championships!

Team

Nicola Jones Property Marketing Manager

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Say hello to Nicola, Property Marketing Manager at Grisdales. Nicola's journey began as a weekend receptionist in 2018, and she quickly progressed to the role of Lettings Negotiator. In 2023, Nicola returned to Grisdales as Property Marketing Manager. With a dynamic background spanning various roles within the company and having lived in West Cumbria all her life, Nicola understands the local property landscape inside and out. Whether you're buying, selling, or investing, Nicola's expertise can guide you towards making informed decisions that align with your property goals.
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Destiny Evans Land and New Homes Manager

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Meet Destiny, Manager of the Land and New Homes department.

With a keen focus on West Cumbria, she specialises in identifying and bringing exciting land and new homes opportunities to the region. Destiny collaborates with a diverse range of professionals, including landowners, housebuilders, architects, and planners, to help our partners unlock the full potential of their investments and achieve maximum profitability. Her extensive market intelligence allows her to stay ahead of the game, and she always looks forward to connecting with like-minded individuals throughout Cumbria and beyond.

Connect with Destiny Evans on LinkedIn to stay up-to-date with the latest developments and opportunities in the dynamic world of land and new homes.

Our Client Services Team

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Helen Mason Client Services Manager

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Introducing Helen, a valued member of Team Grisdales since 2015. She initially joined as a Sales Negotiator at our Workington Office, marking a significant career change after serving as a Police Officer with Cumbria Constabulary. Helen's dedication and hard work led her to progress into the role of Senior Sales Negotiator and she currently holds the position of Sales Client Services Manager. Her passion for both people and property shines through as she consistently strives to deliver the best possible customer service experience.

When Helen isn't busy helping clients, she enjoys the comforts of home in Seaton. There, she lives with her husband Andy, her son and daughter, her stepson, and their delightful Cocker Spaniel named Molly.

Connect with Helen via Linkedin and say hi!

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Alison Scurr Client Services Manager

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Say hello to Alison, our Lettings Client Services Manager, who has been an essential part of our team since 2014. Although she graduated from University with a BA in Education Studies, Alison decided to follow a different path.

With over 20 years of experience in various customer service roles, including retail, banking, and recruitment, Alison found her calling in the estate agency industry. She excels in her role, providing exceptional service and support to our clients. In fact, she completed the Level 3 Course in Residential Letting and Property Management in November 2019, demonstrating her commitment to delivering a personalised and professional experience.

Being a lifelong resident of Cumbria, Alison has an impressive knowledge of the area, allowing her to offer valuable advice and insights. When she's not assisting our clients, you can find her exploring the beautiful fells, hitting the gym, or enjoying quality time with friends and family.

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Carolann Forster Sales Negotiator

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Meet Carolann, the friendly face and Sales Negotiator at our Cockermouth branch. She's our office's very own "matchmaker," dedicated to finding and connecting potential buyers with their dream homes. From conducting property viewings to managing and negotiating offers, Carolann oversees every step of the sales process. She goes above and beyond during the final stages to ensure a smooth completion, offering unwavering support and guidance to our clients.

Before joining our team in 2022, Carolann gained experience in various customer-oriented roles, including working with children. Her knack for multitasking, honed during her time in these roles, proves invaluable in the fast-paced world of property sales.

When Carolann isn't busy at the office, she can be found camping in the great outdoors with her family. Equipped with their trusty rooftop tent, Carolann, her partner, and their children embark on thrilling adventures across the country. When they're not exploring, Carolann cherishes quality time at home with her loved ones, enjoying meals out, and making lasting memories with friends.

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Debra Philpott Sales Negotiator

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Meet Debra, our Sales Negotiator, who joined our team in 2024. Based in our Whitehaven office, Debra facilitates seamless transactions for both vendors and purchasers alike. From guiding sellers through the sales process to conducting property viewings and negotiating offers, she ensures that every step towards a successful sale is meticulously managed. Originally from Wales, Debra found her way to Cumbria in 2017. Previously, she served as a company director for a bustling chain of coffee and baguette shops, honing her skills in management and client relations. Her professional journey has largely been based in various customer-centric environments, including roles ranging from customer service executive to area manager. Outside of the office, Debra is an adventurous spirit. She finds solace and joy in the great outdoors, whether exploring the picturesque landscapes of Cumbria or embarking on adventures afar.
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Daria Balakireva Lettings Negotiator

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Meet Daria, our experienced Lettings Negotiator who recently joined the team. Her role is vital in connecting tenants and landlords as she oversees the entire rental process, from marketing properties and searching for tenants to conducting viewings, negotiating agreements, and guiding tenants through the application process.

Originally from Russia, Daria has embarked on an exciting journey across Europe, residing in Germany, Spain, and now England. With 25 years of experience, including a decade in the letting agency industry, her extensive background adds immense value to our team.

For the past four years, Daria has called England her home, sharing it with her partner, children, and step-children. Together, they cherish the picturesque landscapes of Cumbria, exploring its rural and coastal walks. Daria's love for travel extends beyond her immediate surroundings, and she is impressively fluent in five languages. She also channels her creativity into crafting exquisite gemstone bracelets, which she sells on Etsy.

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Rebekah Marston New Homes Sales Advisor

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Meet Rebekah, our friendly and knowledgeable New Homes Sales Advisor. With her expertise, she helps clients find their perfect new build homes at our sales developments.

Rebekah brings a diverse sales background to her role. From selling vehicles and 4x4s at a local dealership to helping clients find their dream homes in sunny Fuerteventura, she has a passion for connecting people with the right properties.

Outside of work, Rebekah cherishes time with her husband and two young children in their home in Carlisle. Whether they're exploring the beautiful lakes in their caravan or soaking up the sun on a tropical beach, family adventures bring her immense joy. She's also an avid runner and enjoys relaxing moments with her friends.

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Julie Routledge Accompanied Viewer

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Say hello to Julie, our Accompanied Viewer who joined the Team in 2021. When it comes to property viewings, Julie is your go-to person, accompanying our viewers on tours of our sales and lettings properties in Whitehaven and beyond.

With a remarkable 40-year career in the Civil Service prior to joining our team, Julie brings a wealth of experience and professionalism to her role.

Outside of work, Julie's passion lies in swimming. As a swimming referee, she takes charge of organising and judging swimming competitions, as well as training aspiring judges.

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Lyn Hardie Accompanied Viewer

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Meet Lyn, our Accompanied Viewer. Lyn's career path has been diverse, with valuable experiences in various fields. With a decade-long stint at the NHS, followed by seven years at Age UK, and immersed in the vibrant world of the Theatre by the Lake in Keswick, Lyn brings a unique blend of organisational prowess, compassion, and creative flair to her role. Outside of the office, Lyn finds solace in gardening and cherishes her role as a step-nana to four children. With a natural ability to connect with people and a genuine passion for helping them find their new homes, Lyn brings authentic enthusiasm to her work at Grisdales.

Our Property Management Team

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Karen Pritt Compliance Officer

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Meet Karen, our dedicated Compliance Officer who works closely with the Property Management Team. Since joining us in 2021, she has been entrusted with ensuring the safety and compliance of our properties. From organising routine gas and electrical safety checks to staying up-to-date with the latest lettings legislation, Karen is our go-to expert in all things compliance.

With an impressive background spanning Trading Standards, the Fire Service, and Children's Services, Karen brings a wealth of knowledge and experience to her role.

Beyond the office, Karen enjoys the company of her three grown-up daughters and her adorable Yorkie companion named Trampas, who never fails to impress with his clever tricks. When she's not tending to her responsibilities, you'll likely find Karen in her garden, indulging in her green thumb while sipping on a refreshing cocktail. She also has a love for tropical destinations and is an avid scuba diver, seeking out thrilling underwater encounters with the magnificent marine life.

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Melanie Wykes Senior Property Manager

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Meet Mel, who takes care of our extensive portfolio of properties. From maintenance and repairs to refurbishments, Mel ensures that our properties are in top shape and ready to be rented out. She also conducts inspections and check-outs, making sure that everything is in order for our tenants. Mel's career journey began as a graduate Hotel and Catering Manager at Marriott Hotels in the bustling city of London. However, her passion for the great outdoors and a desire for a change of pace led her to make the move to the beautiful countryside of Cumbria in 2005. Along the way, she transitioned into roles focused on sales and business development, using her expertise to drive success. Living in West Cumbria has been a dream come true for Mel and her family. They fully embrace the outdoor playground that this region offers, whether it's hiking up the stunning fells or kayaking on the serene lakes. Mel cherishes every moment spent in nature and values the sense of tranquility and adventure it brings.
Team

Rebecca Todd Senior Property Manager

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Say hi to Beckie, Senior Property Manager. Joining us in 2019, Beckie handles a range of responsibilities including property inspections, repairs and check-outs, ensuring that our portfolio is well-maintained and our tenants are satisfied. She takes pride in providing excellent service and goes the extra mile to meet our clients' needs. With her previous experience in banking, she brings a unique perspective to the world of property management. Outside of work, Beckie's greatest joy comes from being a mum to her son. They love embarking on adventures together, whether it's exploring new destinations or enjoying local family outings. And let's not forget about their loyal companion, Poppy the Cockapoo, who adds an extra dose of excitement to their camping trips.
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Jackie Drinkwater Property Inspector

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We welcomed Jackie to our Property Management Team in 2022. As our Property Inspector, she takes care of regular property visits to make sure our rental properties are in tip-top condition and our tenants are happy and settled in their homes.

Before joining our team, Jackie had a background in Social Care Management. She's a proud mother to a wonderful daughter and adores her two granddaughters. And let's not forget her adorable companions, Coco and Marshall, her two French Bulldogs.

When Jackie isn't busy ensuring our properties are in tip-top shape, she generously volunteers for dog rescue charities. In her free time, you'll often find her travelling or engrossed in a thrilling crime fiction book.

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Emily Linford Property Coordinator

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Say hello to Emily, our Property Coordinator at Grisdales.   As an integral member of our property management team, she shoulders the crucial responsibility of overseeing the maintenance of a portion of our property portfolio. Collaborating closely with our extensive network of contractors and the rest of the property management team, Emily ensures our homes consistently meet the highest standards and that our landlords and tenants are satisfied.   With three years of expertise in estate agency, Emily brings a diverse set of skills to her role. Before Grisdales, she made her mark at Gleeson Homes, specialising in the exciting world of new build sales, and also gained valuable experience at United Utilities.   Beyond the confines of the office, Emily's life is a whirlwind of energy – from her passion for running to keeping up with her spirited 2-year-old lab dog. As a die-hard Liverpool football fan and proud season ticket holder, she loves nothing more than catching the Reds in action.

Our Business Support Team

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Nina Moore Head of Business Support

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Introducing Nina, who joined Grisdales back in 2008. What started as a part-time role covering the accounting function has evolved into a full-time position where Nina manages various areas of responsibility. She's our go-to person for all things finance, HR and payroll, IT and systems administration, as well as overseeing our company infrastructure.

Nina's career journey has taken her through a diverse range of experiences. From working in the Civil Service to being part of a small privately owned business and even contributing to her own family business, she has always had a strong accounting background. Along the way, she has also embraced opportunities to showcase her adaptability and versatility, taking on additional tasks that complement her skill set.

Outside of the office, Nina thrives on adventures. Whether it's tackling a new house project, engaging in thrilling outdoor activities, or embarking on a journey of learning and growth, she's always seeking new experiences.

Connect with Nina on LinkedIn.

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Beverly Sargeant Business Administrator

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Meet Beverly! She joined our team in 2019 as an Executive Assistant and has since taken on the role of Business Administrator, providing remote support. With a diverse career spanning Financial Services, Civil Service, and Local Authority in her home County of Northamptonshire, Beverly brings a wealth of experience and expertise to Grisdales.

Although she recently moved to the area, Beverly is already falling in love with Cumbria and all that it has to offer. When she's not busy supporting our team, you can find her tending to her allotment, discovering the hidden gems of the area, or cherishing precious moments with her beautiful granddaughter.

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Kerry Mclaughlin Business Administrator

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Meet Kerry, our Business Administrator who joined Grisdales in late 2021. In her role, Kerry provides invaluable support to our Sales and Lettings Teams across both offices. With over 20 years of experience in administration and finance, gained during her time at Copeland Borough Council's Beacon Museum, Kerry brings a wealth of expertise to our team.

Living in Whitehaven, Kerry cherishes quality time with her loved ones, whether it's over a cup of coffee, lending a hand in their allotment, or enjoying the company of her two adorable godsons. When she's not busy at work or spending time with friends and family, Kerry enjoys coastal walks and visiting the cinema. She also has a deep passion for history, often exploring historical museums and indulging in captivating historical fiction books.

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Jackie Cass Accounts Assistant

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In 2021, we were thrilled to welcome Jackie to our team at the Cockermouth office. With her extensive knowledge and expertise in accounting, she seamlessly stepped into the role of Accounts Assistant, providing invaluable support and ensuring that our financial operations run smoothly and efficiently.
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Charlotte O’Rourke Client Account Administrator

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Meet Charlotte O'Rourke, our Client Accounts Administrator at Grisdales. In her role, Charlotte oversees the seamless day-to-day operations of the Client Accounts department, handling a range of administrative and accounting tasks. This includes processing and reconciling bank accounts, monitoring rent payments, managing transactions with landlords, and addressing queries from both landlords and tenants. Charlotte's professional journey is shaped by a diverse background in education, property management, and travel. Originally from Lancashire, she has lived across the landscapes of Australia and New Zealand over the past two decades. Now settled in Cockermouth with her partner and son, Charlotte's interests extend far beyond the realms of accounting. In her free time, you'll find her honing her archery skills, following football, exploring new destinations, and cherishing moments with her loved ones.
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Lauren Lister Marketing & Communications Manager

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Lauren joined Grisdales back in 2017 as Executive Assistant and right-hand person to our Managing Director, Rachel.

Before landing at Grisdales, Lauren had experience working in retail and providing admin support to the NHS. But she felt the itch for more knowledge and went back to college to study Business Management. That's when she found her way to our Whitehaven Office. In 2021, she decided to level up her skills even more by diving into a Marketing Executive Apprenticeship.

Now, Lauren's got a wide range of tasks on her plate. She takes care of our social media, keeps our marketing materials up to date and when the team needs a helping hand with administrative stuff, Lauren's got it covered.

When she's not busy in the office she's busy at home! With a husband, two lively kiddos, and their adorable Cockapoo named Nellie, she's got her hands full. Finding time to relax can be a challenge, but when she does, Lauren loves diving into a good book, catching up with friends, and even treating herself to a music concert now and then.

Catch up with Lauren on LinkedIn.

Our Professional Services Team

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Tim Grisdale MRICS Chartered Surveyor

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Allow us to introduce Tim Grisdale, founder of Grisdales Estate Agents. Back in 1997, with a small team of just 5 individuals, Tim opened the doors to our agency and set the foundation for our success.

After leading the company for many years, Tim retired from day-to-day operations in 2014, passing the torch to Rachel Ritson. However, he continues to offer his expertise and passion to the business.

As a Member of the Royal Institution of Chartered Surveyors (MRICS), Tim conducts building surveys and professional valuations. Request a survey here.

Industry Qualified

Many of our team have undertaken property qualifications across a range of specialisms. This training ensures our people are equipped with the skills to deliver expertise and a second-to-none service to our clients, whilst consistently meeting industry standards.

Why Choose Us

Our words...

In the spotlight with

Laura Weir

“I love our team ethos…we work brilliantly as a team and genuinely enjoy looking after our customers. I couldn’t work for any other agent, they just don’t have the passion for the job the way we do”

Laura Weir

Laura Weir Property Marketing Manager

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Meet Laura, our Property Marketing Manager!

Laura’s main role is to help our clients achieve their property goals by ensuring a profitable and smooth sale. She’s the go-to person for valuable advice on how to market your home effectively and get the best price. From developing a personalised marketing strategy to arranging stunning photos and brochures, Laura will make sure your property stands out and attracts potential buyers. While our Client Services Team handles viewings and offers, Laura keeps a close eye on your property’s marketing progress to ensure things are moving forward. She also provides professional property valuations for probate and inheritance tax purposes.

Before joining us, Laura had a career background in banking and dental nursing. Her Level 3 ILM certification in Management and her natural people skills make her a superstar when it comes to connecting with others. Plus, with around 30 different homes under her belt since she was 20, she knows a thing or two about the property market!

Originally from the South of England, Laura has called Workington home for quite some time. But she’s always up for visiting her family and friends down south. When she’s not hard at work, you’ll find Laura having a blast running around Whinlatter Forest with her two grandsons, embracing her inner child. She’s also a social butterfly who loves dining out, cooking, and going on exciting adventures. Whether it’s a quick city break or a sun-soaked getaway, Laura has a passion for exploring new places.

In the spotlight with

Team

“We all love our job! No two days are the same – and neither are our clients! We take great pride and pleasure in spending whatever time is necessary finding out each story and provide ways to help achieve individual property goals in a friendly, and at the same time, highly professional way.”

Team

Team

In the spotlight with

Lesley Daly

“I enjoy meeting potential new tenants and matching them to their perfect property, helping them every step along the way from the application process right through to move in – We are a very close team and all have a great working relationship always helping and working with each other to ensure all our clients get the best possible service throughout”

Lesley Daly

Lesley Daly Lead Generation Manager

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Meet Lesley, a valued member of the Grisdales team since 2017. She started as a Weekend Receptionist after taking a short break following the birth of her daughter. Since then, Lesley’s dedication and hard work have led her to progress within the company.

Currently, Lesley holds the position of Lead Generation Manager, overseeing the areas of Whitehaven, Workington, and their surroundings. Her role involves identifying potential leads and opportunities to support the growth of our business.

With a background in customer service and sales, Lesley has honed her skills over the years. Prior to joining Grisdales, she spent five years as a Client Services Advisor, eventually transitioning into a Client Accountant role.

Outside of work, Lesley enjoys spending time with her family. She lives in Whitehaven with her husband Andrew and their daughter Ella Amelia-Lilly. On weekends, they are joined by Lesley’s stepdaughter, Emma Louise. In her free time, Lesley’s passion for cars takes centre stage and she can often be found attending the latest car shows.

Find Lesley on LinkedIn.

In the spotlight with

Nina Moore

“We work to support each member of our team both personally and professionally so that they have the skills and experience to support you with your property journey. We work hard and support each other, we relax together and have fun together supporting charity and community”

Nina Moore

Nina Moore Head of Business Support

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Introducing Nina, who joined Grisdales back in 2008. What started as a part-time role covering the accounting function has evolved into a full-time position where Nina manages various areas of responsibility. She’s our go-to person for all things finance, HR and payroll, IT and systems administration, as well as overseeing our company infrastructure.

Nina’s career journey has taken her through a diverse range of experiences. From working in the Civil Service to being part of a small privately owned business and even contributing to her own family business, she has always had a strong accounting background. Along the way, she has also embraced opportunities to showcase her adaptability and versatility, taking on additional tasks that complement her skill set.

Outside of the office, Nina thrives on adventures. Whether it’s tackling a new house project, engaging in thrilling outdoor activities, or embarking on a journey of learning and growth, she’s always seeking new experiences.

Connect with Nina on LinkedIn.

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Our Testimonials

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