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Meet the Team

Our Managing Director

Rachel Ritson is the captain of the ship!  She makes sure the company is heading in the right direction, at the right speed and adjusting the coordinates as and when necessary.  Responsible for the strategy and direction of the company, day to day work involves ensuring our people, systems and brand are working cohesively and aligned with our culture and company values of passion, honesty, expertise, consideration and potential.

Our New Business Team

Team

Lynne Atkinson MNAEA Head of New Business

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Lynne has built a wealth of property sales knowledge and experience over the last 13 years, having great enthusiasm for character property as well as searching out opportunities within the Land and New Homes sector.  She believes passionately in building lasting relationships with our clients which means repeat business and recommendations are the norm.

Prior to working in the property industry, Lynne has experienced a wide range of sectors such as banking, education, forestry and finance.

Lynne is a Member of the National Association of Estate Agents (MNAEA), having completed a technical Award in the Sale of Residential Property amongst other industry training.

Team

Lesley Daly Property Marketing Manager

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Lesley joined Grisdales in 2017 as their Weekend Receptionist after she had taken a short break from work following the birth of her little girl Ella. Lesley progressed on to Letting Negotiator taking a full-time position and is now the Property Marketing Manager covering Whitehaven, Workington and surrounding areas. Lesley has always worked in customer service and sales roles, spending her previous 5 years as a Client Services Advisor progressing to a Client Accountant. She lives in Whitehaven with her partner Andrew, her daughter Ella Amelia-Lilly and at weekends her stepdaughter Emma Louise.

⭐ GRISDALES STAR OF 2021⭐

Team

Laura Weir Property Marketing Manager

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Laura is responsible for visiting new properties to give vendors advice on marketing their homes. She also places new homes on the market; including taking photographs and measurements and drafting brochures.  She is responsible for reviewing property marketing progress and securing price reductions where appropriate. What’s more; she draws up probate and landlord valuation reports, is occasional cover for the front office negotiating team and she also attends the sales steering committee meetings. Laura has been with Grisdales for several years in many roles and has enjoyed all she has done. She started her career in banking, but was also a dental receptionist for ten years – so her career history is varied! She has a Level 3 ILM (Institute of Learning and Management) in Management and is a people person – dealing with people is what she does best! Laura has lived in Workington for almost five years, she has two grown up children and two grandsons, all whom she enjoys spending time with! For Laura, nothing beats running around Whinlatter Forest with small children (releasing your inner child!). She also loves socialising, restaurants, cooking, city breaks at the weekend and she loves holidays (the hotter and sunnier the better!) Laura also loves visiting the South of England where the rest of her family live. Since she was 20, she has had approximately 30 different homes, so we think she is well qualified for her job!
Team

Judith Cameron MARLA Property Marketing Manager

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Judith joined Grisdales in 1997 and has a wealth of experience and knowledge in sales and lettings.  She prides herself in giving first class customer care in a very professional yet personable manner.  She’ll talk with you to understand your needs and will work closely with you to agree the best possible strategy for selling or letting your home within the timescale to suit you.  Judith approaches all she does with integrity, expertise and efficiency.

Judith is a Member of the Association of Residential Letting Agent (MARLA).

When Judith isn’t at work you’ll find her enjoying life outdoors – she loves paddle-boarding on the local lakes, walking the fells with her family but her real passion is cold water swimming being a gold medal winner at the Scottish Winter Swimming Championships!

Team

Chloe Scott Trainee Valuer

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Chloe joined the Team in 2022 taking up the position of Trainee Valuer. Her main role is to provide vendors with advice on how best to sell their home. This involves visiting their property to provide an accurate valuation, drafting an appealing brochure and establishing a marketing strategy in line with their needs. She’ll regularly check in with our vendor’s property sale to make sure things are progressing as they should be, and you may also get the opportunity to meet Chloe at viewings or in the Whitehaven office where she is based. Originally from Keswick, Chloe now lives in Whitehaven with her husband and sausage dog Wilf. Before joining the team, she studied business management at the Northumbria University and then took up a career in banking. Chloe’s describes herself as a ‘foodie’ and loves eating out, anywhere from cosy country pubs right through to fine dining at Michelin star restaurants.

Our Client Services Team

Residential Sales

Team

Helen Mason Senior Sales Negotiator

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As Senior Sales Negotiator, Helen’s role in the business includes arranging and carrying out viewings, negotiating and agreeing sales, sales progression and lots of communicating between Vendors and Purchasers. Prior to joining Grisdales 5 years ago as a Sales Negotiator, Helen, who had previously been a Police Officer with Cumbria Constabulary, opted for a complete change of career and has never looked back. Helen is passionate about people and strives to provide the best possible customer service experience.

⭐ GRISDALES STAR OF 2021⭐

Team

Julie Routledge Accompanied Viewer

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Julie joined the Whitehaven Team in 2021 as Accompanied Viewer. You'll meet her when she's out and about showing our viewers around our sales and lettings properties in Whitehaven and beyond. Before joining the Team, Julie spent 40 years in the Civil Service. Outside of the office, her passion is swimming. As a swimming referee, she organises and judges swimming competitions and trains those looking to become judges themselves.
Team

Rebekah Marston New Homes Sales Advisor

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Rebekah is based at our Woodside Park Development in Wigton and is responsible for the sale of 79 properties which are currently under construction. She previously worked  in Vehicle and 4 x 4 sales at a local dealership and prior to this she sold property in sunny Fuerteventura, selling clients their dream home in the sun.  Rebekah lives in Carlisle with her husband and two young children. She’s happiest when she’s spending time with her family, whether it’s in a caravan in the lakes or on a sunny beach on tropical shores. She also loves running and chilling with her friends. 
Team

Jessica Douglas Sales Receptionist

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As the Sales Receptionist, Jessica is often the first person you will come in to contact with at the Cockermouth office. She'll assist with your initial enquiry and book all your sales-related appointments. You can also find her conducting property viewings, collecting viewing feedback and helping the sales team with administration tasks. Jessica joined Grisdales in 2021 having previously worked in a customer-facing role at Citizens Advice Bureau and most recently, in recruitment at Low Level Waste Repository Ltd. Outside of work, you'll find Jessica at some kind of concert, anywhere from the smallest gig right up to the big concerts - music is her passion and she's pleased to be able to go back out and enjoy live music with friends and family! Jessica also loves to travel to the likes of Spain, Sicily and Poland with Rome and New York being on the top of her bucket list. Her friends and family are very important to her and she particularly loves spending time with her parents, six-year-old sister, Violet, and adorable Staffie, Clyde.

Our Client Services Team

Residential Lettings

Team

Alison Scurr Senior Lettings Negotiator

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After graduating from University with a BA in Education Studies Alison decided not to go into teaching but took a different career path.

With over 20 years of experience in Customer Service roles which have included retail, banking and recruitment at all levels, Alison decided to turn her hand to estate agency and almost 7 years later is still here now working as Senior Letting Negotiator. She has successfully completed the Level 3 Course in Residential Letting and Property Management in November 2019 to ensure that she delivers a professional but personal service to our clients. Having lived in Cumbria all her life, Alison has excellent knowledge of the area and is well placed to offer advice.

In her spare time, Alison enjoys getting out walking the fells, going to the gym and socialising.

⭐ GRISDALES STAR OF 2021⭐

Team

Nicola Jones Lettings Negotiator

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Having completed A levels and a Business Administration NVQ, Nicola has spent her working career so far in busy offices and extending her knowledge around Customer service. Over the past 3 years, Nicola has experienced working in both the sales and lettings departments and has keen interest in all areas. Having recently purchased her first family home she is ambitious in helping others find the perfect home for them. Nicola has always lived local and has a wide knowledge of the area.
Team

Julie Routledge Accompanied Viewer

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Julie joined the Whitehaven Team in 2021 as Accompanied Viewer. You'll meet her when she's out and about showing our viewers around our sales and lettings properties in Whitehaven and beyond. Before joining the Team, Julie spent 40 years in the Civil Service. Outside of the office, her passion is swimming. As a swimming referee, she organises and judges swimming competitions and trains those looking to become judges themselves.

Our Property Management Team

Team

James Evans Property Portfolio Manager

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James Joined Grisdales in March of 2021 as Property Portfolio Manager. His role is split between leading the Property Management Team, as well as overseeing a portion of our Portfolio. James loves problem solving and working as part of a team and best enjoys being involved with the variety of day-to-day operations. With a background in the hospitality trade and experience running multiple hotel-restaurants, James understands the balance of urgency and accuracy, which comes in handy when co-ordinating refurbishments and repair work in our managed properties. This past-experience also brings with it a wealth of people management skills and a great handle on fine tuning processes and systems. Customer service is at the forefront in all that James does to ensure our clients get the best service they deserve from Grisdales. When James isn’t working you will find him either spending time with his wife Destiny, their daughter Paige, friends and family; Or, somewhere in the rough of a local golf course.
Team

Karen Pritt Compliance Officer

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Karen works alongside the Property Management Team as our Compliance Officer. Joining us in 2021, she is responsible for all aspects of safety within our properties, including organising routine gas and electrical safety checks. Before joining Team Grisdales, Karen worked within Trading Standards, the Fire Service and Children's Services and is our go-to for the latest lettings legislation. Karen has three grown-up daughters and a little Yorkie called Trampas who is trained to do lots of tricks! When she isn't in the office, you'll likely find her gardening, possibly with a cocktail in hand. Karen also loves to travel to the tropics and especially enjoys scuba diving with the big fish.
Team

Melanie Wykes Property Portfolio Co-ordinator

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Mel is part of the lettings team at Cockermouth, looking after the portfolio of properties and their maintenance, repairs and refurbishments.  Mel also carries out inspections and check-outs whilst ensuring health and safety compliance for our properties. Mel started her career as a graduate Hotel and Catering Manager at Marriott Hotels in London.  Working through various management roles in the field of hospitality led her more into Sales and Business Development.  She was  eventually able to escape the “Big Smoke” and moved, in 2005, to enjoy country life in Cumbria. Mel loves being in West Cumbria and enjoys everything this great outdoor playground offers both to her and her family, whether it’s up on the Fells or kayaking on one of the beautiful lakes.
Team

Rebecca Todd Property Portfolio Co-ordinator

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Beckie works as part of the Lettings team at Whitehaven and is involved with many parts of looking after our portfolio of properties, including inspections and check-outs. She joined us after redundancy following several years in the world of banking and says that property management just “caught her eye”. Beckie weaves her work life around being mum to her son and enjoys taking the family travelling.  Her recent experiences include Iceland and Paris.  If not able to travel to far flung corners of the world she’s equally happy having a family day out closer to home.
Team

Jackie Drinkwater Property Inspector

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We welcomed Jackie to our Property Management Team in 2022. In her role as Property Inspector, Jackie carries out routine property visits to ensure that our rental properties are in good condition and that our tenants are settled and happy in their homes.

Before joining the team, Jackie previously worked in Social Care Management. She has a daughter and two granddaughters, plus two French Bulldogs, Coco and Marshall. Outside of the office, Jackie volunteers for dog rescue charities and enjoys travelling and reading crime fiction books.

Our Business Support Team

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Beverly Sargeant Executive Assistant

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Beverly’s career has spread over quite a diverse range including Financial Services, Civil Service and Local Authority in her home County of Northamptonshire. Having moved to the area quite recently, Beverly is enjoying getting to know Cumbria and Cumbrian life.  Outside of work you will find her either preparing her allotment, exploring the area or spending time with her beautiful granddaughter.

⭐ GRISDALES STAR OF 2021⭐

Team

Nina Moore Head of Business Support

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Nina joined Grisdales in 2008, when she started working 3 days per week covering the accounting function, which has developed into the full-time position she now holds. Her areas of responsibility cover Finance; HR and Payroll; IT and Systems Administration; and company infrastructure.

⭐ GRISDALES STAR OF 2021⭐

Nina’s previous work experience varies, working in the Civil Service, for a small privately owned business and within her own family business; there is also a little bit of retail experience thrown in for variety.  All of Nina’s previous roles have been accounting based, within some additional tasks taking advantage of her adaptability and versatility. Adventures are part of Nina’s life, whether it be a new house project, an outdoor activity or a learning adventure.
Team

Jackie Cass Accounts Assistant

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We welcomed Jackie to our Cockermouth office in 2021. Her wealth of knowledge in accounting supports her role of Accounts Assistant.
Team

Jacqui King Lettings Accounts Manager

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Jacqui is responsible for keeping accurate daily accounts for our three branches throughout West Cumbria, as well as dealing with general enquiries from landlords, tenants, contractors and work colleagues. On leaving school, Jacqui trained to become a nurse and carried out her nursing role for eight years.  She then began working in an accounts role within a variety of establishments, before joining the Estate Agency business nine years ago where she carries out a specialised role within the Grisdales accounts department. Jacqui’s hobbies include foreign travel, eating out and watching motor sports. She lives in West Cumbria and has three sons and a Bichon Frise dog.
Team

Kerry Mclaughlin Business Administrator

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Kerry joined Grisdales in late 2021. Her role as Business Administrator see's her support our Sales and Lettings Teams in both offices. She has a wealth of administration and financial experience, having worked for Copeland Borough Council at The Beacon Museum for over 20 years before joining the team. Living in Whitehaven, Kerry enjoys spending time with friends and family, whether that's catching up over a coffee, helping out in their allotment, or spending the day with her two gorgeous godsons. She likes going on coastal walks, visiting the cinema, and has a keen interest in history, particularly visiting historical museums and reading historical fiction books.
Team

Lauren Lister Marketing & Communications Manager

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Lauren initially joined Grisdales in 2017 as Executive Assistant to Managing Direction, Rachel. Having worked in retail and administration support for the NHS, Lauren decided to return to college to study Business Management before joining the Whitehaven Office. Her role largely varies and she's enjoyed supporting all departments of the company since joining - so you could see her popping anywhere and everywhere! Outside of work, most of Lauren's time is dedicated to her family. She lives in Workington with her husband, two young children and Nellie, the Cockapoo, who all keep her very busy. When she does get a moment to relax, you'll catch Lauren enjoying a good book, meeting up with friends and attending the occasional music concert.

Our Professional Services Team

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Tim Grisdale MRICS Chartered Surveyor

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Tim Grisdales retired from day-to-day operations in 2014, handing over the reins to Rachel Ritson. Tim is a Member of the Royal Institution of Chartered Surveyors (MRICS) and conducts building surveys and professional valuations.
Team

Lewis Morgan Financial Advisor

Lewis is Grisdales’ dedicated ‘in house’ mortgage adviser and has over fifteen years of experience in helping people buy their home. He worked with a local building society before deciding that being able to offer his clients a greater choice was much more important, so became a broker.

Industry Qualified

Many of our team have undertaken property qualifications across a range of specialisms. This training ensures our people are equipped with the skills to deliver expertise and a second-to-none service to our clients, whilst consistently meeting industry standards.

Why Choose Us

Our words...

In the spotlight with

Laura Weir

“I love our team ethos…we work brilliantly as a team and genuinely enjoy looking after our customers. I couldn’t work for any other agent, they just don’t have the passion for the job the way we do”

Laura Weir

Laura Weir Property Marketing Manager

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Laura is responsible for visiting new properties to give vendors advice on marketing their homes. She also places new homes on the market; including taking photographs and measurements and drafting brochures.  She is responsible for reviewing property marketing progress and securing price reductions where appropriate. What’s more; she draws up probate and landlord valuation reports, is occasional cover for the front office negotiating team and she also attends the sales steering committee meetings.

Laura has been with Grisdales for several years in many roles and has enjoyed all she has done. She started her career in banking, but was also a dental receptionist for ten years – so her career history is varied! She has a Level 3 ILM (Institute of Learning and Management) in Management and is a people person – dealing with people is what she does best!

Laura has lived in Workington for almost five years, she has two grown up children and two grandsons, all whom she enjoys spending time with! For Laura, nothing beats running around Whinlatter Forest with small children (releasing your inner child!). She also loves socialising, restaurants, cooking, city breaks at the weekend and she loves holidays (the hotter and sunnier the better!) Laura also loves visiting the South of England where the rest of her family live. Since she was 20, she has had approximately 30 different homes, so we think she is well qualified for her job!

In the spotlight with

Nicola Jones

“As a company, Grisdales offers knowledge and support to clients during an important time in their lives”

Nicola Jones

Nicola Jones Lettings Negotiator

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Having completed A levels and a Business Administration NVQ, Nicola has spent her working career so far in busy offices and extending her knowledge around Customer service. Over the past 3 years, Nicola has experienced working in both the sales and lettings departments and has keen interest in all areas.

Having recently purchased her first family home she is ambitious in helping others find the perfect home for them. Nicola has always lived local and has a wide knowledge of the area.

In the spotlight with

Team

“I enjoy going out meeting new people and taking the time to find out more about what is important to them. This then helps to build a relationship and tailor a service to suit them and means we are able to provide them with a fantastic service which equals happy clients!!!”

Team

Team

In the spotlight with

Lynne Atkinson MNAEA

“We all love our job! No two days are the same – and neither are our clients! We take great pride and pleasure in spending whatever time is necessary finding out each story and provide ways to help achieve individual property goals in a friendly, and at the same time, highly professional way.”

Lynne Atkinson MNAEA

Lynne Atkinson MNAEA Head of New Business

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Lynne has built a wealth of property sales knowledge and experience over the last 13 years, having great enthusiasm for character property as well as searching out opportunities within the Land and New Homes sector.  She believes passionately in building lasting relationships with our clients which means repeat business and recommendations are the norm.

Prior to working in the property industry, Lynne has experienced a wide range of sectors such as banking, education, forestry and finance.

Lynne is a Member of the National Association of Estate Agents (MNAEA), having completed a technical Award in the Sale of Residential Property amongst other industry training.

In the spotlight with

Lesley Daly

“I enjoy meeting potential new tenants and matching them to their perfect property, helping them every step along the way from the application process right through to move in – We are a very close team and all have a great working relationship always helping and working with each other to ensure all our clients get the best possible service throughout”

Lesley Daly

Lesley Daly Property Marketing Manager

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Lesley joined Grisdales in 2017 as their Weekend Receptionist after she had taken a short break from work following the birth of her little girl Ella. Lesley progressed on to Letting Negotiator taking a full-time position and is now the Property Marketing Manager covering Whitehaven, Workington and surrounding areas.

Lesley has always worked in customer service and sales roles, spending her previous 5 years as a Client Services Advisor progressing to a Client Accountant.

She lives in Whitehaven with her partner Andrew, her daughter Ella Amelia-Lilly and at weekends her stepdaughter Emma Louise.

⭐ GRISDALES STAR OF 2021⭐

In the spotlight with

Nina Moore

“We work to support each member of our team both personally and professionally so that they have the skills and experience to support you with your property journey. We work hard and support each other, we relax together and have fun together supporting charity and community”

Nina Moore

Nina Moore Head of Business Support

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Nina joined Grisdales in 2008, when she started working 3 days per week covering the accounting function, which has developed into the full-time position she now holds. Her areas of responsibility cover Finance; HR and Payroll; IT and Systems Administration; and company infrastructure.

⭐ GRISDALES STAR OF 2021⭐

Nina’s previous work experience varies, working in the Civil Service, for a small privately owned business and within her own family business; there is also a little bit of retail experience thrown in for variety.  All of Nina’s previous roles have been accounting based, within some additional tasks taking advantage of her adaptability and versatility.

Adventures are part of Nina’s life, whether it be a new house project, an outdoor activity or a learning adventure.

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Our Testimonials

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