Renting With Us

Start your property journey with Grisdales and we’ll guide you through the rental process, from your first viewing enquiry through to moving into your new property and beyond! There’s lots to do to ensure we follow all the correct procedures and legalities, so on average it takes between 5-10 working days from viewing to moving in. Want to know more? Scroll down to read our GUIDE TO RENTING and FAQ.

Choosing To Rent With Grisdales





We know that letting agents often have a bad reputation, that’s why we go above and beyond for our tenants, because you matter to us. Our mission is to provide an efficient, professional and friendly service to all our clients, including those renting our properties. Grisdales has won many awards within the sector but having tenants renting with us for over 10 years speaks for itself! This is all down to our industry trained team, who’s local expertise and experience is invaluable. They are always on hand to help with your queries, no matter what stage of the rental process your at. A good agent is accountable and we act with integrity at all times. Our professional memberships provide an additional layer of security and peace of mind for our tenants; ARLA Propertymark  and The Property Ombudsman scheme.

Information for Tenants

Visit the government’s website for more information on the guidelines and legal processes involved in renting.

Need a Hand?

Our team here for you, every step of the way!

Rent with Grisdales

Alison Scurr Senior Lettings Negotiator

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After graduating from University with a BA in Education Studies Alison decided not to go into teaching but took a different career path.

With over 20 years of experience in Customer Service roles which have included retail, banking and recruitment at all levels, Alison decided to turn her hand to estate agency and almost 7 years later is still here now working as Senior Letting Negotiator. She has successfully completed the Level 3 Course in Residential Letting and Property Management in November 2019 to ensure that she delivers a professional but personal service to our clients. Having lived in Cumbria all her life, Alison has excellent knowledge of the area and is well placed to offer advice.

In her spare time, Alison enjoys getting out walking the fells, going to the gym and socialising.


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Nicola Jones Lettings Negotiator

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Having completed A levels and a Business Administration NVQ, Nicola has spent her working career so far in busy offices and extending her knowledge around Customer service. Over the past 3 years, Nicola has experienced working in both the sales and lettings departments and has keen interest in all areas. Having recently purchased her first family home she is ambitious in helping others find the perfect home for them. Nicola has always lived local and has a wide knowledge of the area.
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James Evans Property Portfolio Manager

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James Joined Grisdales in March of 2021 as Property Portfolio Manager. His role is split between leading the Property Management Team, as well as overseeing a portion of our Portfolio. James loves problem solving and working as part of a team and best enjoys being involved with the variety of day-to-day operations. With a background in the hospitality trade and experience running multiple hotel-restaurants, James understands the balance of urgency and accuracy, which comes in handy when co-ordinating refurbishments and repair work in our managed properties. This past-experience also brings with it a wealth of people management skills and a great handle on fine tuning processes and systems. Customer service is at the forefront in all that James does to ensure our clients get the best service they deserve from Grisdales. When James isn’t working you will find him either spending time with his wife Destiny, their daughter Paige, friends and family; Or, somewhere in the rough of a local golf course.
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Karen Pritt Compliance Officer

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Karen works alongside the Property Management Team as our Compliance Officer. Joining us in 2021, she is responsible for all aspects of safety within our properties, including organising routine gas and electrical safety checks. Before joining Team Grisdales, Karen worked within Trading Standards, the Fire Service and Children's Services and is our go-to for the latest lettings legislation. Karen has three grown-up daughters and a little Yorkie called Trampas who is trained to do lots of tricks! When she isn't in the office, you'll likely find her gardening, possibly with a cocktail in hand. Karen also loves to travel to the tropics and especially enjoys scuba diving with the big fish.
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Lesley Daly Property Marketing Manager

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Lesley joined Grisdales in 2017 as their Weekend Receptionist after she had taken a short break from work following the birth of her little girl Ella. Lesley progressed on to Letting Negotiator taking a full-time position and is now the Property Marketing Manager covering Whitehaven, Workington and surrounding areas. Lesley has always worked in customer service and sales roles, spending her previous 5 years as a Client Services Advisor progressing to a Client Accountant. She lives in Whitehaven with her partner Andrew, her daughter Ella Amelia-Lilly and at weekends her stepdaughter Emma Louise.


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Rebecca Todd Property Portfolio Co-ordinator

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Beckie works as part of the Lettings team at Whitehaven and is involved with many parts of looking after our portfolio of properties, including inspections and check-outs. She joined us after redundancy following several years in the world of banking and says that property management just “caught her eye”. Beckie weaves her work life around being mum to her son and enjoys taking the family travelling.  Her recent experiences include Iceland and Paris.  If not able to travel to far flung corners of the world she’s equally happy having a family day out closer to home.
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Melanie Wykes Property Portfolio Co-ordinator

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Mel is part of the lettings team at Cockermouth, looking after the portfolio of properties and their maintenance, repairs and refurbishments.  Mel also carries out inspections and check-outs whilst ensuring health and safety compliance for our properties. Mel started her career as a graduate Hotel and Catering Manager at Marriott Hotels in London.  Working through various management roles in the field of hospitality led her more into Sales and Business Development.  She was  eventually able to escape the “Big Smoke” and moved, in 2005, to enjoy country life in Cumbria. Mel loves being in West Cumbria and enjoys everything this great outdoor playground offers both to her and her family, whether it’s up on the Fells or kayaking on one of the beautiful lakes.
Rent with Grisdales

Judith Cameron MARLA Property Marketing Manager

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Judith joined Grisdales in 1997 and has a wealth of experience and knowledge in sales and lettings.  She prides herself in giving first class customer care in a very professional yet personable manner.  She’ll talk with you to understand your needs and will work closely with you to agree the best possible strategy for selling or letting your home within the timescale to suit you.  Judith approaches all she does with integrity, expertise and efficiency.

Judith is a Member of the Association of Residential Letting Agent (MARLA).

When Judith isn’t at work you’ll find her enjoying life outdoors – she loves paddle-boarding on the local lakes, walking the fells with her family but her real passion is cold water swimming being a gold medal winner at the Scottish Winter Swimming Championships!


What happens after you've found your perfect property? Read our handy guide on renting with us:

Tenancy Application

Click Here

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All your question about renting with us answered

Before Renting

Why should I use a letting agent?

When you rent through Grisdales you can be assured that the service you will receive will be of a high standard – award winning in fact! You will have a professional on hand to assist you who not only knows the local area and the industry like the back of our hand, but who are accountable and work in line with industry regulated practises.

How much does it cost to rent?

  • HOLDING DEPOSIT We will take a holding deposit to reserve your property. This is equivalent to one weeks rent and usually, this is deducted from the first rent payment. Speak to your Lettings Negotiator to find out more about holding deposits.
  • FIRST RENT PAYMENT The first months rent payment is due before entering the property. Your holding deposit will count towards this payment and be deducted from the balance due (unless agreed otherwise).
  • DAMAGE DEPOSIT A damage deposit is paid prior to the tenancy and is equal to five weeks rent. This money is held by the DPS and will be returned to you in accordance with the tenancy agreement once your tenancy finishes. We also offer a Zero Deposit scheme, find out more HERE.

How long are your tenancy agreements for?

Almost all of our properties are offered on an Assured Shorthold Tenancy for an initial term of six months (unless stated or agreed otherwise). When the initial term comes to an end, you may negotiate a further fixed term or move over to a rolling month-by-month tenancy. Speak to your local branch for further information.

Help Deciding Which Property Is For You

Can I have pets?

Contact your local branch about our pet-friendly properties.

How soon can I move in?

On average it takes 5-10 working days to process your tenancy application and prepare the property for the tenancy. You will submit a preferred move in date alongside your application and we will always endeavour to accommodate this. For specific timescales, speak to your local branch.

Can I decorate?

We want you to make your rental property as homely and welcoming as possible. If you would like to make any cosmetic changes to the property, enquire during the application phase and we will negotiate this with the landlord.

Applying For a Property

Why do I need a reference check?

Our reference checks are completed by Homelet and involve a credit, landlord and employment check. We will carry out these checks based upon the landlord’s instruction and discretion and the information will provide an outline of your background and provide assurances that the property is a good fit for you.

Referencing usually takes 7 days depending on the accuracy of the information provided and how responsive your referees are. You will not cover the associated costs of these checks.

What is DocuSign?

DocuSign is an online platform that provides electronic signature technology and replaces the traditional pen and paper signature. You can easily access your documents instantly and on any device available to hand. Just click on the email link sent to you.

All documents signed via DocuSign are legally binding and you can review them many times as you like until you are ready to sign. Once the agreement has been signed by all parties, you’ll receive the finalised document via a further link. This digital file replaces a paper agreement.

What is an inventory?

The inventory details the property, its condition and contents prior to your tenancy and this will be sent to you via DocuSign on the day your tenancy begins.

This document is in place to protect you and your landlord during the tenancy and we advise you to review, add any comments (where applicable) and sign it as soon as possible once you’ve entered your new home. We normally suggest within 48 hours of entering the property as a maximum. When your tenancy comes to an end, the inventory will be used during your end of tenancy check to ensure everything is left in order.

What happens to my deposit?

We will pay your damage deposit into the Deposit Protection Scheme (DPS) where it will remain protected until your tenancy comes to an end. Read more about the DPS HERE.

Help For Existing Tenants

Who do I speak to when I have a query?

This will depend on the service chosen by your landlord but you will be notified upon entering the tenancy agreement.

If your property is ‘managed’, then we will look after you for the duration of your tenancy. You can contact us with any queries you may have and we will oversee any repairs that crop up during your time in the property. Grisdales will carry out inspections on your landlords behalf and take care of the rent payments, alongside handling your notice when you wish to end the tenancy.

If your property is ‘let-only’, then you will refer to your landlord with any queries and issues while living in your property. In some instances, your landlord may handle all repairs and general queries but you will pay your rent directly to us. If your unsure and would like some assistance, get in touch with your local branch.

What happens with utilities?

The tenant is responsible for the payment of any services relating to their property such as gas, electric and council tax. We will notify the relevant suppliers that you have entered the property and they will be in touch with you directly via post.

You will have full access to gas, electricity and water when you enter your property. Once your tenancy has begun, you can organise further services such as internet access. Please consult your local branch before installing or changing any equipment within your property.

I have a repair

If Grisdales oversee your tenancy, please log your repair via the online Fixflo repairs portal. If you do not have the website to hand, the links can be found HERE, in our main menu page and in our website footer.

If your landlord looks after you and your property directly, please get in contact with them.

Can someone move in with me?

To make changes to your existing tenancy, including amending existing tenants or occupiers or adding additional people to your agreement,  you must submit a formal written request to Grisdales. We will then submit your request to the landlord for approval and may advise that a reference check is required. If approved, all parties within the new tenancy must sign a new tenancy agreement.

I would like to give notice on my property

Your notice must be submitted in writing, giving a period of one months notice of your intentions to leave your property. Your vacation date and notice period must coincide with your monthly rent payment date.

In most cases, you cannot give notice to leave before the end of your fixed term period.

For example:

  • Tenancy period: 15th day of each month to 14th day of the next month
  • Monthly rent payment date: 15th day of each month
  • Vacation date: 14th February
  • Notice sent: On or before 15th January, giving one months notice

Contact us if you have any further questions.

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