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While we strive to keep our repairs service running smoothly, emergencies can occur outside of our regular repairs opening hours, which are Monday to Thursday from 9:00 AM to 5:30 PM, and Friday from 9:00 AM to 5:00 PM, excluding bank holidays. In such cases, please document the repair details via PropertyFile before contacting an emergency contractor directly from our trusted list below.

Please be aware that charges may apply for non-emergency calls, for which neither Grisdales nor your landlord will be responsible.

After engaging the contractor, please update the repair details via PropertyFile or email us at propertymanagement@grisdales.co.uk. Include any invoices or receipts and ensure they are addressed to Grisdales.

Thank you for your cooperation.

CONTRACTORCONTACT INFORMATIONTYPE OF EMERGENCY
Windows & GlassAlwell Windows & Glass07794 827 094Fully smashed panels or units (board ups only)
ElectricityElectrical Northwest105No power
ElectricityPaul Russell07796 230 055No power
ElectricityLGS Electrical07824 627 158No power
LocksmithDave Longcake07771 694 920Fully failed locks on EXTERNAL doors
RoofingMatthews Roofing07552 201 258Leaks & structural issues
GasNorthern Gas Networks0800 111 999Gas leak
Heating & PlumbingLogic Heating & Plumbing01768 351 812No heating, no hot water, burst pipes
Heating & PlumbingKN Plumbing07949 974 559No heating, no hot water, burst pipes
Oil TanksBorder Tank Services07768 483 680Burst pipe (oil tank only)
Water SupplyUnited Utilities 0345 672 3723Incidents impacting your water supply
Drainage SK Drainage07778 632 334Blocked drain