Reporting a Repair

Tenant repairs are managed through an online repairs reporting system hosted on PropertyFile. Log in and select ‘Report an Issue’ to submit a repair and a member of our Property Portfolio Team will then be in touch.

Click the Log in to PropertyFile button below to get started or continue reading our hints and tips for getting the most out of PropertyFile.

Tenant Maintenance System

PropertyFile is an online portal that brings together maintenance reporting and important tenancy information. This portal will provide a central hub where you can report and check the status of your repairs, as well as access key tenancy information such as rental payments and deposits.

All our tenants should have received an email inviting them to join the portal. If you are experiencing difficulties in accessing the system, please get in touch with our Property Management Team by emailing propertymanagement@grisdales.co.uk.

Forgotten Password: Follow the link to reset your password.

Emergency Repairs

For guidance and advice on emergency repairs, please visit our dedicated emergency repairs page.

Get the Most Out of PropertyFile

Check the Status of your Repair

View the maintenance issue report to check the status of your repair.

Email Notifications

Add no_reply@propertyfile.co.uk to your safe sender list to receive email notifications.

Managing your Tenancy

View important information about your rental payments, deposit, tenancy agreement & inventory.

Bookmark it

Bookmark the PropertyFile website page.

No Log In?

Haven't received your email invitation? Contact us for help.

Meet the Property Management Team

Tenant Maintenance

Melanie Wykes Senior Property Manager

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Meet Mel, who takes care of our extensive portfolio of properties. From maintenance and repairs to refurbishments, Mel ensures that our properties are in top shape and ready to be rented out. She also conducts inspections and check-outs, making sure that everything is in order for our tenants. Mel's career journey began as a graduate Hotel and Catering Manager at Marriott Hotels in the bustling city of London. However, her passion for the great outdoors and a desire for a change of pace led her to make the move to the beautiful countryside of Cumbria in 2005. Along the way, she transitioned into roles focused on sales and business development, using her expertise to drive success. Living in West Cumbria has been a dream come true for Mel and her family. They fully embrace the outdoor playground that this region offers, whether it's hiking up the stunning fells or kayaking on the serene lakes. Mel cherishes every moment spent in nature and values the sense of tranquility and adventure it brings.
Tenant Maintenance

Rebecca Todd Senior Property Manager

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Say hi to Beckie, Senior Property Manager. Joining us in 2019, Beckie handles a range of responsibilities including property inspections, repairs and check-outs, ensuring that our portfolio is well-maintained and our tenants are satisfied. She takes pride in providing excellent service and goes the extra mile to meet our clients' needs. With her previous experience in banking, she brings a unique perspective to the world of property management. Outside of work, Beckie's greatest joy comes from being a mum to her son. They love embarking on adventures together, whether it's exploring new destinations or enjoying local family outings. And let's not forget about their loyal companion, Poppy the Cockapoo, who adds an extra dose of excitement to their camping trips.
Tenant Maintenance

Emily Linford Property Coordinator

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Say hello to Emily, our Property Coordinator at Grisdales.   As an integral member of our property management team, she shoulders the crucial responsibility of overseeing the maintenance of a portion of our property portfolio. Collaborating closely with our extensive network of contractors and the rest of the property management team, Emily ensures our homes consistently meet the highest standards and that our landlords and tenants are satisfied.   With three years of expertise in estate agency, Emily brings a diverse set of skills to her role. Before Grisdales, she made her mark at Gleeson Homes, specialising in the exciting world of new build sales, and also gained valuable experience at United Utilities.   Beyond the confines of the office, Emily's life is a whirlwind of energy – from her passion for running to keeping up with her spirited 2-year-old lab dog. As a die-hard Liverpool football fan and proud season ticket holder, she loves nothing more than catching the Reds in action.
Tenant Maintenance

Jackie Drinkwater Property Inspector

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We welcomed Jackie to our Property Management Team in 2022. As our Property Inspector, she takes care of regular property visits to make sure our rental properties are in tip-top condition and our tenants are happy and settled in their homes.

Before joining our team, Jackie had a background in Social Care Management. She's a proud mother to a wonderful daughter and adores her two granddaughters. And let's not forget her adorable companions, Coco and Marshall, her two French Bulldogs.

When Jackie isn't busy ensuring our properties are in tip-top shape, she generously volunteers for dog rescue charities. In her free time, you'll often find her travelling or engrossed in a thrilling crime fiction book.

Tenant Maintenance

Karen Pritt Compliance Officer

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Meet Karen, our dedicated Compliance Officer who works closely with the Property Management Team. Since joining us in 2021, she has been entrusted with ensuring the safety and compliance of our properties. From organising routine gas and electrical safety checks to staying up-to-date with the latest lettings legislation, Karen is our go-to expert in all things compliance.

With an impressive background spanning Trading Standards, the Fire Service, and Children's Services, Karen brings a wealth of knowledge and experience to her role.

Beyond the office, Karen enjoys the company of her three grown-up daughters and her adorable Yorkie companion named Trampas, who never fails to impress with his clever tricks. When she's not tending to her responsibilities, you'll likely find Karen in her garden, indulging in her green thumb while sipping on a refreshing cocktail. She also has a love for tropical destinations and is an avid scuba diver, seeking out thrilling underwater encounters with the magnificent marine life.

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